Refund policy
Return & Refund Policy
Return Window
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
Eligibility & Requirements
To be eligible for a return, your item must be in the same condition that you received it: unused, in its original factory-sealed box, with all original packaging, accessories, and the original receipt or proof of purchase.
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Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrectly shipped item.
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Restocking Fee: No restocking fees are charged for returned items.
How to Initiate a Return
To start a return, please contact us at support@swiftech.pk or via WhatsApp/Phone at +923329333310.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and arrange a prompt replacement or refund. To assist with insurance and courier claims, we strongly recommend recording a brief single-frame video while opening your parcel.
Exceptions / Non-Returnable Items
Custom orders, gift cards, or items explicitly marked as Final Clearance at the time of purchase are not eligible for return.
Exchanges
The fastest way to exchange an item is to process a return for your existing item, and once approved, place a separate order for the new product.
Refund Process
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be automatically credited back to your original payment method within 10 business days. (Please note processing times may vary depending on your bank or card provider).
Business & Contact Details
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Email: info@swiftech.pk
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Phone / WhatsApp: +923329333310
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Address: 302, Balad Trade Centre 2, Alamgir Road, Bahadurabad Bahadur Yar Jang CHS, Karachi, 74800, Pakistan