FAQs
Frequently Asked Questions (FAQ)
1. What is your return policy?
We accept return and exchange requests within 3 days of delivery. Items must be unused, un-activated (where applicable), and in their original, undamaged packaging. Please visit our Return & Refund Policy for full eligibility criteria and details.
2. How long does shipping take?
Orders are typically processed on the same business day. Delivery within Karachi takes 1–2 business days (same-day delivery options available for select orders). Delivery across rest of Pakistan takes 2–5 business days via TCS. Please visit our Shipping Policy for more details.
3. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available for Karachi orders. For orders valued above Rs. 20,000, a 50% advance payment is required to confirm order dispatch.
4. How can I track my order?
Once your order is dispatched, you will receive a courier tracking number via SMS or email. You can use this tracking number directly on the TCS tracking portal to monitor your shipment.
5. What should I do if my product arrives damaged or defective?
If you receive a damaged, incorrect, or defective product, please contact us immediately at support@swiftech.pk or via WhatsApp. To help us process your claim smoothly and quickly, we strongly recommend recording a continuous video while unboxing your shipment package. Once verified, we will arrange a replacement or issue a full refund.
6. Do products come with a warranty?
Yes! Brand-new electronics and mobile accessories come with official brand/manufacturer warranties (such as Apple, Samsung, Google, etc.). Claim procedures depend on the brand; please contact our support team to verify the exact warranty coverage and claim process for your item.
7. How do I cancel my order?
Orders can be canceled free of charge before they are dispatched. If you wish to cancel, please notify us immediately via WhatsApp or email. Once a package is handed over to the courier, cancellations are no longer possible, and standard return terms will apply.
8. How can I contact SwiftTech customer support?
You can reach our support team via email at support@swiftech.pk or WhatsApp/Phone at +923329333310
Support Hours: Monday – Saturday: 12:00 PM – 9:00 PM (PKT) | Sunday: Closed